Return and Refund Policy

Return and Refund Policy of Persora London

At Persora London, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction, under specific conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, with the exception of promotional items.

No Refunds for Sale Items

Items purchased during a sale are, in principle, non-refundable and cannot be returned or exchanged, even in cases of incorrect sizing.
Exceptions will only be made if required by applicable consumer protection laws.

Return Shipping Costs

Customers are responsible for the shipping costs of returns. Persora London does not reimburse return shipping fees and is not liable for any costs incurred during the return process.

Please note that in some cases, returns may need to be shipped internationally to our supplier in China, and shipping costs typically range between €20–€40 per parcel depending on the courier and method. Customers should take this into account before requesting a return.

Deadline for Return Notification

Return requests must be submitted within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe in order to be eligible for a return.

Exchanges on Sale Products

Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure that you select the correct size before completing your purchase.

100% Guarantee on Defective Items

We provide a full guarantee on all defective items. If a product shows manufacturing defects, it may be returned for a full refund or an exchange, depending on your preference.

Return Process

To initiate a return, please send an email to info@persoralondon.uk Once your return request has been approved, you will receive detailed instructions to complete the return process.

Return Form Requirement

Returns without a completed return form cannot be processed. Please make sure to include this form with your return to ensure proper handling of your request.

Conclusion

Persora London is committed to ensuring customer satisfaction. By respecting our return and refund policy, we can guarantee that all returns are handled efficiently and fairly. For questions or concerns, please contact our customer service at info@persoralondon.uk